Terms & Conditions
The Tonik Health & Beauty Pty Ltd (“The Tonik”, “we”, “us” or “our”) welcomes you to our website www.thetonik.com.au (“the Website”). The Website provides information about vitamins and dietary supplements (“VDS”) and serves as a retail store for our products (our “Products”).
By using the Website, each visitor (“you”, “your”) agrees to be bound by the following terms and conditions. Please read carefully. Your use of the Website or placement of an order indicates acceptance of these Terms and Conditions.
1. Information Disclaimer – No Medical Advice
1.1 The Tonik does not provide medical care, advice, diagnosis, or treatment. All information on the Website, linked content, or product packaging is general in nature and not intended to diagnose, treat, cure, or prevent disease.
1.2 Consult your health practitioner before starting any diet, exercise, or supplementation program. Always seek guidance regarding medical conditions, medication interactions, or supplement use.
1.3 To the fullest extent permitted by law, The Tonik does not warrant the accuracy, completeness, or reliability of information on the Website.
1.4 Always read product labels and follow directions. Vitamin supplements should not replace a balanced diet. Keep products out of reach of children.
2. Eligibility
2.1 By placing an order, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old.
3. Formation of Agreement
3.1 By clicking “I accept” and placing an order, you agree to these Terms and Conditions, forming a legally binding agreement with The Tonik (“Agreement”).
3.2 The Agreement is ongoing unless your Subscription is cancelled or terminated in accordance with these Terms.
4. Subscriptions
4.1 Customers may opt into an ongoing subscription service for Products delivered every 30, 60, or 90 days at a 20% discount. Payments are automatically billed prior to dispatch.
4.2 Minimum commitment: two monthly deliveries. After this, Subscriptions may be cancelled anytime by emailing hello@thetonik.com.au.
4.3 Subscription amendments (including product changes or delivery preferences) may be made via your account login or by email. Timing of changes is subject to Order Cut-Off dates.
4.4 Pauses or cancellations must be received before Order Cut-Off. Requests after Cut-Off will apply to the following month.
4.5 The Tonik may terminate Subscriptions at its discretion.
5. Services & Login
5.1 Our Website provides recommendation services to help you select Products.
5.2 Visitors may browse without registering.
5.3 To purchase or subscribe, you must create an account (“Login”).
5.4 We may accept or reject account registrations or subscriptions at our sole discretion.
6. Product Descriptions, Availability & Shipping
6.1 We may modify, suspend, or discontinue Products at any time without liability.
6.2 Deliveries are via Australia Post or Sendle, typically within 7–10 business days.
6.3 Address or delivery changes must be provided at least five (5) days before Order Cut-Off.
6.4 We are not liable for delivery issues due to incorrect or outdated customer details.
7. Refund Policy
7.1 Refunds or exchanges are provided only if:
(a) the item has a major problem;
(b) the item is unsafe;
(c) the item is significantly different from its description; or
(d) the item does not do what we said it would.
7.2 During promotional or sale periods, all orders are considered final at the time of purchase. We are unable to accept order cancellations, changes (including product substitutions or amendments), or refund requests for orders placed during these periods.
Where possible, we will make reasonable efforts to update incorrect shipping addresses if notified promptly after the order is placed; however, we cannot guarantee that changes will be processed before dispatch. Customers are responsible for ensuring all order details, including shipping information, are correct at the time of checkout.
7.3 Refund requests: hello@thetonik.com.au.
8. Privacy, Cookies & Security
Your use of the Website may involve providing personal information. Collection and use are governed by our Privacy Policy.
9. Copyright
9.1 All content on the Website is owned by The Tonik and protected by copyright and intellectual property laws.
9.2 You are granted a limited licence to use Website content for personal, non-commercial purposes only.
10. Customer Content
10.1 Customers may post reviews or comments (“Customer Content”).
10.2 You must not submit content that is unlawful, offensive, or infringing.
10.3 We may remove content at our discretion.
10.4 Customer Content is public and non-confidential.
10.5 By submitting content, you grant us a licence to use and distribute it.
10.6 You indemnify us for liabilities arising from your Customer Content.
11. Limitation of Liability
11.1 These Terms do not limit non-excludable rights under law.
11.2 To the fullest extent permitted by law, The Tonik disclaims all warranties.
11.3 We may substitute a Product with one of equal or greater value.
11.4 We may cancel or modify orders due to errors, fraud, or other circumstances.
11.5 We are not responsible for third-party websites linked from the Website.
12. Account Obligations
12.1 You must provide accurate account information and keep it updated.
12.2 You are responsible for maintaining the confidentiality of your Login.
13. Behaviour Guidelines
You must comply with all laws and not misuse the Website, including attempting hacking, scraping, or other unlawful access.
14. Payment
14.1 Payment must be made by approved methods (Visa, MasterCard, AmEx).
14.2 Customers are responsible for ensuring valid payment details.
14.3 Payments are processed by Stripe Payments Australia.
14.4 Failed payments: after four unsuccessful attempts, Subscriptions may be suspended.
15. Price
15.1 Prices may change with 14 days’ email notice.
15.2 Current prices and delivery charges are listed on the Website.
15.3 Prices include GST.
15.4 Delivery surcharges may apply for certain areas or orders under $50.
16. Discount Vouchers
16.1 Discount Vouchers may be offered subject to activation and conditions.
16.2 Only one voucher per order.
16.3 Vouchers may not be used with other offers unless specified.
16.4 Misuse of vouchers may result in cancellation.
17. Order Acceptance
Order confirmations do not constitute acceptance. We may decline orders at our discretion.
18. Minors
Purchases and registrations must be made by individuals 18+.
19. Limited Purchase Quantities
We may limit order quantities to non-commercial levels.
20. Transfer of Rights & Obligations
20.1 These Terms are binding on successors and assigns.
20.2 You may not transfer rights without consent.
20.3 We may transfer rights without your consent.
21. Force Majeure
21.1 We are not liable for failures caused by events outside our control.
21.2 Force Majeure Events include natural disasters, pandemics, strikes, or government restrictions.
22. General Information
22.1 These Terms constitute the entire Agreement.
22.2 Failure to enforce a right is not a waiver.
22.3 Invalid provisions do not affect the remainder of the Terms.
22.4 These Terms are governed by the laws of New South Wales, Australia.
22.5 Sale Periods – during promotional periods, all sales are final and order changes are not permitted.